Website Terms of Use

These Website Terms of Use explain the conditions that apply when accessing the RAYLAV Property Management website, property information, enquiry forms and online services.

Effective date: 2 August 2026

Last updated: 2 August 2026

1. About These Terms

These Website Terms of Use govern your access to and use of property.raylav.net, including its content, forms, property information and online services.

The website is operated by:

RAYLAV Property Management Ltd

Lumumba Drive, Kasarani

Nairobi, Kenya

Email: info@raylav.com

Phone: +254 143 778 972

References to “RAYLAV”, “we”, “us” or “our” mean RAYLAV Property Management Ltd.

2. Acceptance of These Terms

By accessing or using this website, you agree to these Terms of Use.

If you do not agree with these terms, please discontinue use of the website.

Where you enter into a tenancy agreement, property-management agreement or another written contract with RAYLAV or a property owner, that separate agreement will govern the relevant service or relationship.

3. Website Information

The website provides general information about:

RAYLAV and its property-management services
Residential and commercial property management
Properties that may be available to rent
Tenant and property-owner resources
Rental applications and viewing procedures
Maintenance and emergency contact channels

Website content is provided for general information and does not replace professional, legal, financial or property-specific advice.

4. Property Listings

RAYLAV makes reasonable efforts to keep property information accurate and current. However:

Property availability may change without notice
Rental prices and terms may be updated
Property features, dimensions and finishes may vary
Images may be representative examples
Maps and location information may be approximate
A listing may be withdrawn, reserved or let at any time

Visitors should confirm important property information with a RAYLAV representative before making decisions or incurring expenses.

Nothing on the website guarantees that a particular property remains available.

5. Representative Images

Some images used on the website are representative examples intended to illustrate property types, environments or RAYLAV services.

Representative images do not necessarily show a currently available property. Actual properties may differ in layout, location, finishes, furnishings and surrounding environment.

Current property details will be provided during the enquiry, viewing and application process.

6. Property Enquiries and Viewings

Submitting a property enquiry does not:

Reserve a property
Create a tenancy
Guarantee a viewing
Guarantee acceptance of an application
Require RAYLAV or a property owner to enter into an agreement

Viewings remain subject to availability, access arrangements and confirmation by RAYLAV or the relevant property representative.

7. Rental Applications

A rental application is an expression of interest and does not guarantee approval.

Applicants may be required to provide identification, income information, employment details, references and other documents reasonably required for tenant assessment.

RAYLAV or the relevant property owner may:

Verify information provided by an applicant
Request additional information
Decline an incomplete application
Assess suitability according to lawful criteria
Withdraw a property before an agreement is completed

A property is only secured when all stated approval conditions have been met, the required agreement has been executed and any required payments have been confirmed.

Personal data submitted during an application will be handled according to our Privacy Policy and applicable Kenyan law.

8. Property-Management Services

Descriptions of RAYLAV services on this website are general summaries.

The exact services, responsibilities, fees, reporting arrangements and contractual obligations applicable to a property owner will be set out in a separate written property-management agreement or proposal.

Website content does not itself appoint RAYLAV as a property manager or agent.

9. Payments

Do not make a rental, deposit, management or service payment unless you have received verified payment instructions through an authorised RAYLAV communication channel.

Users are responsible for confirming payment details before transferring funds.

RAYLAV will not request passwords, PINs or one-time security codes through the website.

Any payment obligation, refund entitlement or deposit arrangement will be governed by the relevant written agreement and applicable law.

10. User Responsibilities

When using the website, you agree to:

Provide accurate and current information
Use forms and communication channels for legitimate purposes
Respect the privacy and rights of other people
Keep application and account details secure
Confirm important information before relying on it
Comply with applicable Kenyan law

You must not use the website to submit false, misleading, fraudulent, defamatory or unlawful information.

11. Prohibited Use

You must not:

Attempt to gain unauthorised access to the website or its systems
Introduce malware, malicious code or harmful material
Interfere with the operation or security of the website
Scrape or extract website data through unauthorised automated means
Impersonate another person or misrepresent your authority
Use website content for fraud or unlawful solicitation
Copy or commercially exploit website content without permission
Submit another person’s personal data without proper authority

Unauthorised access and interference with computer systems may constitute offences under Kenyan law. Computer Misuse and Cybercrimes Act

12. Intellectual Property

Unless otherwise stated, the website’s branding, written content, layout, graphics, photographs and other materials are owned by or licensed to RAYLAV.

You may view and print reasonable portions of the website for personal, non-commercial use.

You may not reproduce, modify, publish, distribute, sell or commercially exploit website content without prior written permission.

Nothing in these Terms transfers ownership of any RAYLAV intellectual property.

13. Third-Party Links and Services

The website may contain links to third-party websites or services, including maps, social-media platforms, payment providers or communication tools.

RAYLAV does not control third-party websites and is not responsible for their availability, security, content or privacy practices.

Accessing an external website is at your discretion and subject to that provider’s terms and policies.

14. Website Availability

We aim to keep the website available and functioning properly. However, uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend, restrict or modify the website for:

Maintenance and technical updates
Security reasons
Legal or regulatory requirements
Operational changes
Events outside our reasonable control

Where practical, we will take reasonable steps to restore affected services.

15. Disclaimer

To the extent permitted by law, RAYLAV does not guarantee that:

All website information will always be complete or current
Every property shown will remain available
The website will be free from interruptions or technical errors
Using the website will result in a tenancy, viewing or service agreement
Third-party websites or services will operate without interruption

Nothing in these Terms excludes responsibilities or rights that cannot lawfully be excluded under Kenyan law.

16. Limitation of Liability

To the fullest extent permitted by law, RAYLAV will not be liable for indirect, incidental or consequential loss arising solely from:

Reliance on outdated or unconfirmed website information
Temporary website unavailability
Third-party websites or services
Unauthorised misuse of the website
Events outside RAYLAV’s reasonable control

This limitation does not exclude liability for fraud, wilful misconduct, gross negligence or any liability that cannot legally be limited or excluded.

17. Privacy and Cookies

Personal data collected through the website is handled according to our:

Privacy Policy
Cookie Policy

The Odoo cookie-consent system controls non-essential tracking and third-party services according to visitor preferences.

18. Electronic Communications

By submitting an online form, you agree that RAYLAV may respond using the contact information you provide.

Electronic messages and records may be legally recognised under Kenyan law. However, submitting a website form does not itself create a tenancy or property-management agreement unless expressly stated.

19. Changes to These Terms

We may update these Terms to reflect changes in:

Our website or services
Business operations
Technology or security practices
Applicable legal requirements

The revised terms will be published on this page with an updated effective date.

Continued use of the website after publication means the updated terms will apply to future website use.

20. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Governing Law and Disputes

These Terms are governed by the laws of Kenya.

Users are encouraged to contact RAYLAV first so that concerns can be addressed in good faith.

Where a dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of Kenya, unless another dispute-resolution process is required under a separate written agreement or applicable law.

22. Contact Us

Questions about these Terms may be directed to: