────Comprehensive tenant FAQs

You can report maintenance concerns by contacting our tenant support team using the approved communication channels. Please provide a clear description of the issue, the location within the property, and photographs where possible to help us respond efficiently.

If there is an immediate risk to life or safety, contact the appropriate emergency services first. Once everyone is safe, notify RAYLAV about any property-related emergency so we can coordinate the necessary support.

Maintenance requests can be submitted through our designated reporting process. Our team will assess the request, determine its priority, and coordinate the appropriate repairs.

You can contact our team whenever you need assistance with your tenancy, including maintenance, move-in or move-out questions, tenancy documentation, property concerns, or general enquiries.

Any alterations or improvements to the property should receive prior approval in accordance with your tenancy agreement. Always contact our team before making changes.

Property inspections help ensure the property remains well maintained. During the inspection, our team reviews the property's condition and discusses any maintenance concerns or observations with you where appropriate.

Review your tenancy agreement, provide the required notice, clean the property, remove your belongings, and arrange a final inspection with our property management team.

Where applicable, your deposit is reviewed in accordance with your tenancy agreement after the final inspection. The property's condition and any outstanding obligations are taken into consideration.

Response times depend on the nature and urgency of the issue. Emergencies receive immediate attention, while routine maintenance is scheduled as efficiently as possible.

For urgent property-related emergencies, use the designated after-hours emergency contact information provided by RAYLAV. For non-urgent matters, contact us during normal business hours.

If you'd like to continue your tenancy, contact our team before your current agreement expires. We'll discuss the available options and guide you through the renewal process.

Notify our tenant support team as soon as your phone number, email address, or other important contact details change so we can keep your records up to date.

Report the lost keys to our team immediately. We'll advise you on the next steps, which may include arranging replacement keys or updating property access where necessary.

You can reach us through our approved communication channels, including phone, email, and any tenant communication platforms provided for your property.

We're here to help. If your question isn't answered on this page, simply contact our tenant support team and we'll be happy to assist you.