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──── TENANT MAINTENANCE SUPPORT

Report a Repair or Maintenance Issue

Use this form to report a maintenance problem at your RAYLAV-managed property. Provide clear details and, where available, upload photographs or a short video to help our team assess the issue.

Once submitted, your request will automatically create a maintenance ticket for review by the RAYLAV team.

Emergency Notice

If there is an immediate danger, serious flooding, exposed electrical wiring, fire, gas smell or another urgent safety risk, do not wait for an online response. Move to a safe location and contact emergency assistance and the RAYLAV tenant emergency line immediately.

For emergencies, call us immediately before or instead of completing this form at our 24/7 Hotline +254 143778978

For emergencies, please call us directly after using this form.

Upload up to five clear photographs. Avoid including identification documents or people unless necessary to explain the issue.

Upload a short video if movement, sound or intermittent behaviour will help explain the problem.

I confirm that the information provided is accurate and authorise RAYLAV Property Management to use these details and uploaded files to assess, manage and coordinate this repair request. I have reviewed the Privacy Policy.

Submit Repair Request